We have you covered if you ever need to request a return. Below is our return policy and simple instructions to make the process easy.
Hometown Quotes Lead Return Policy
Returns must be made within 7 days of lead receipt. Hometown Quotes has up to 7 days to review returns. We will review returns for leads upon verification if any of the following conditions apply:
- The consumer stated they did not submit a request for an insurance quote
- You received a duplicate lead within the past 30 days from HTQ
- The consumer is currently insured with your company
- The consumer stated they received a prize or were for filling out the lead form
- The phone number is invalid, disconnected, or a fax machine and unable to be contacted through email
- The consumer has a language barrier with the agency
- The consumer stated they requested a quote in the past but not recently
Request a Return Process
You will need to follow these steps to ensure seamless processing of your return.
- Log into your account.
- Select the account the lead was received from your homepage by clicking the "View" button.
- Please ensure the date range reflects when the lead was sent to you. You have 7 days from when you received it to request a return.
- If the lead is over seven days old, the system will not allow it to be returned.
- Locate the lead you need to request, and then click "View" to the right of it.
- At the top right of the lead page, click "Request Return."
- Select why you request credit from one of our valid return reasons and add supporting information to the comment box.
- If your comments contradict the reason selected for the return, the return will be denied. Comments are optional.
- Click the "Save" button, and we will take it from there!
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